Frequently Asked Questions
About SproutStep
Can I message a provider before booking an appointment?
Do the providers have offices I can go to?
Do providers come to me?
Some of them will! There is a filter on the left side of the home page that will let you select for providers that will go to you, see you in their office, or see you remotely through phone call or video conferencing.
How much does SproutStep cost?
SproutStep has three solution tiers:
How do the payments work?
Who are the providers on SproutStep?
Providers that list services on SproutStep are independent providers with expertise in wellness.
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Art Therapists -
Recreational Therapists -
Chefs -
Reiki practitioners -
Therapists -
Tai Chi instructors -
Doctors -
Physical Therapists -
Yoga Instructors -
Dietitians -
Personal Trainers -
Meditation Coaches -
Health and Wellness Coaches -
Counselors - Massage Therapists
- Chiropractors
- Nurse Coaches
- Fitness Instructors
- And more...
Are all providers virtual?
The majority of providers offer a virtual service, but many also offer in person services. You can filter for either of these options at https://search.sproutstep.com/.
How does SproutStep work?
Organizations purchase access to the SproutStep network of certified wellness providers for their employees.
I want to work with a provider that isn't on SproutStep
No problem! Let us know who the provider is that you want to work with at support@sproutstep.com and we will do our best to get them on SproutStep.
How do I get an invitation code to create an account?
To purchase services on SproutStep, you must have a paid membership through your employer. After your employer signs up for SproutStep, each designated employee will receieve an email inviting them to create a SproutStep account which will include an invitation code.
Help Booking an Appointment
How do I find messages from providers?
How do I book an appointment with a provider?
Go to https://search.sproutstep.com/ to find a provider you are interested in working with. After you find the provider you want to work with, you can book a time with them from their listing.
Can I pay with credit card or PayPal?
You can always pay with credit card, and some providers have setup PayPal as well. On the right side of their listing page, you can see which payments options they accept under the "Request" button.
How do I update my profile?
What credit cards do you accept?
You can always pay with all major credit cards, and some providers have setup PayPal as a payment option as well. On the right side of their listing page, you can see which payments options they accept under the "Request" button.
Can I pay with Venmo?
Unfortunately we do not have Venmo setup as a payment option yet.
How do I edit my profile?
After logging in at https://search.sproutstep.com/, in the top right of the screen, hover over your silhouette and click on "Profile". From here you can update all of your profile information.
I found a provider, but the time I want isn't listed
If you found a provider you want to work with but the time you would like is not listed, you can message the provider directly to see if they will work with you at a different time.
How do I message a provider?
I found a provider but the time I want is not listed
I want to work with a provider that isn't on SproutStep
No problem! Let us know who the provider is that you want to work with at support@sproutstep.com and we will do our best to get them on SproutStep.
I Booked an Appointment
I booked an appointment with a provider on SproutStep, now what?
I need to reschedule my appointment
To reschedule your appointment, contact the provider you booked with and ask them to reschedule.
I had an issue with my service
For issues with your service, please let us know immediately at support@sproutstep.com.
I forget when my appointment is
You should have received an email stating your appointment details.
I want to cancel my appointment
To cancel the appointment, go to https://search.sproutstep.com/ and login in the top right corner. From there, hover your mouse over your profile picture or silhouette in the top right corner. From the drop down menu, click on "my listings". From here, go to transactions, and click "Dispute" next to the transaction in question. From there someone from the SproutStep team will be in touch.
I booked an appointment and the provider has not contacted me
It may take a couple days for the provider to get in contact with you. If you are concerned, we recommend messaging them first. You can click on their service listing or profile and click "Message" to write them a private message.
When is my appointment?
You should have received an email stating your appointment details.
For Providers
I want to list my services on SproutStep.
That's great! If you are a health and wellness provider that wants to list your services on SproutStep, follow the steps below:
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To ensure you have the appropriate qualifications to list your services on the SproutStep, please send us proof / images of your degrees, certifications, or licenses. You can upload them to the SproutStep Dropbox (click here) or email them to admin@sproutstep.com. If you upload them to Dropbox, please email us at admin@sproutstep.com so we have your email address and can provide you with the information to create an account on SproutStep.
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After we have reviewed your documents, you will receive an email inviting you to create a SproutStep account.
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Login to SproutStep (click here) and click on “+ Post your service” button in the top right.
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Choose a category for your service.
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Complete all of the fields for your service listing ( All of these fields are required to have your listing approved) -
Title -
Price - Go here for ideas about pricing your service -
Detailed description of your service, including your professional qualifications -
Location, if in person (optional) -
Check whether the service is virtual or in person -
Upload images for your listing
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Input your availability. All services are listed per hour. If your services are shorter or longer than one hour, include that in your service description. When you input availability, the system designates the individual hours between your start and end time as available. For example, if your start time is 9:00am and end time is 11:00am, then clients will see that you are available from 9:00am to 10:00am and 10:00am to 11:00am. If you need gaps in your availability, press the “+ Add another time slot” to input multiple time blocks.
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Complete your profile. Click on the silhouette and “edit profile”. Input more information about you and add a profile picture (required).
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Configure your payment settings: We utilize PayPal and Stripe encrypted payment processing software to handle all payments. All credit card and direct deposit information is hosted on PayPal or Stripe servers respectively. No one at SproutStep can access any of this information. All transactions are completed through PayPal and Stripe servers. Clients will not be able to book your services until this is completed. You will have an alert at the top of your page or you can reach this section by hovering over your picture in the top right and click on “Settings” and then “Payments” in the left menu. For more information about PayPal and Stripe, please visit https://www.paypal.com/ and https://stripe.com/.
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Complete and send us a W-9 form. We are required by the IRS to obtain this document in order to file your earnings and provide you with a 1099 at the end of the year. Click here to fill out W-9. Click here to uload W-9.
Note: Some web browsers will not save the information when you complete the pdf online and download it. If this happens to you, we recommend trying a different web browser, downloading it and filling it out on your computer, or printing it out and filling it out with pen.
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Complete and pay $8 for a background check through our partner PeopleTrail. Start your background check.
Who are the providers on SproutStep?
How much does SproutStep cost?
Do I need a business website outside of SproutStep?
How do I update my PayPal or direct deposit information?
How should I price my service?
If you are booked out for weeks and have clients consistently requesting more appointments, you can price your services higher. But starting at a lower price will help you attract more clients.
If the service you provide requires 4 years of undergraduate education, 4 years of graduate school, and additional years of training like a psychiatrist, your services will likely demand a higher price.Services that require a short online course or certification will likely demand a lower price.
If you provide a service that is less common, targeting a specific demographic, or addressing specific problems, you can likely price your service higher. More common services that target a general population and generic problems can be priced lower.
How do I get paid?
Do I need to setup a payment processor like square?
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Login HERE -
On the homepage hover over your silhouette in the top right corner, click on "Settings" -
In the left menu, click on "Payments" -
Here you can input your PayPal or bank deposit information
I have two different services I want to list
That is great! As long as you are qualified to provide the services you list, you are welcome to list multiple health and wellness services.
My service fits into more than one category
If you provide a service that can fit into more than one category, we recommend that you find the best fit category and list it there. You can also create separate services for different categories.
How do I change or update my listing?
From the SproutStep home page hover your mouse over the silhouette in the top right and click on "My listings". Click on listing you want to update. From here you can update the listing and "save".
How do I update my profile?
On the SproutStep home page, hover your mouse over the silhouette in the top right and click on "Profile". From here you can update your profile information.
Do I need liability insurance?
Someone booked an appointment with me, now what?
What happens if a client disputes my service?
Why do I have to fill out a W9 form?
The IRS requires that SproutStep submits the earnings of each provider on SproutStep. The W-9 form is the IRS form that provides SproutStep the necessary information to file your earnings.
How can I attract more clients on SproutStep?
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Engaging pictures. Include great pictures for your listing and profile picture. If you need pictures, you can find royalty free pictures from Unsplash.com, Pexels.com, or Pixabay.com -
Compelling description. Write about your services, your professional or personal background, and qualifications. Customers want to know more about you and what your services include. -
Positive reviews. Prospective clients like to book providers who already have reviews. Ensure clients booking your service give you reviews. If you don't have reviews yet, you can have a few of your current clients book your services on SproutStep and rate you positively to increase your rating. -
Share your listing. Share your service listing on social media, your website or blog, and to friends and family to broaden awareness of your service, obtain initial reviews, and because the more websites that link to your listing makes search engines like Google and Bing prioritize your service listing and make it easier to find.
How do I share my service listing?
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Go to your service listing page. At the bottom right of your listing are share and tweet buttons. These will share your listings on Facebook and Twitter respectively

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On your service listing page, copy the URL and paste that into a post on Facebook, Instagram, or Twitter, or paste that into your website with a picture.

How do I get an invitation code to create an account?
If you are a health and wellness provider that wants to list your services on SproutStep, follow the steps below to get your invitation code and create an account:
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To ensure you have the appropriate qualifications to list your services on the SproutStep, please send us proof / images of your degrees, certifications, or licenses. You can upload them to the SproutStep Dropbox (click here) or email them to admin@sproutstep.com.
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After we have reviewed your documents, you will receive an email inviting you to create a SproutStep account. The email will include your invitation code.